Privacy Policy

1. Introduction

Go Call Panda ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Go Call Panda Phone Agent and Go Call Panda SMS Agent services.

Go Call Panda is a product by Driftwood Crew Consulting (ABN 24 360 179 425).

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Call recordings and transcripts when you interact with our Go Call Panda Agents
• Calendar and appointment information
• CRM data that you choose to integrate with our service
• Usage data and analytics about how you use our service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Go Call Panda Phone + SMS Agents service
• Process and complete transactions and appointments
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our Go Call Panda Agents to provide better service
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With third-party service providers who perform services on our behalf
• With CRM platforms and calendar systems you choose to integrate
• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, and safety of Go Call Panda, our users, or others
• In connection with a merger, sale, or acquisition of all or a portion of our business

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Call Recording and Consent

Our Go Call Panda Agents may record phone calls for quality assurance, training, and service improvement purposes. By using our service, you consent to such recording. Where required by law, we will notify callers that calls may be recorded.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings may be retained for up to 12 months unless otherwise required by law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update inaccurate information
• The right to delete your personal information
• The right to restrict or object to our processing of your information
• The right to data portability

9. Australian Privacy Principles

As an Australian company, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We handle personal information in accordance with these requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: